Frequently Asked Questions
Everything you need to know about wax seals, tools, courses and policies.
Heat wax to 180–200°F (82–93°C). The wax should flow smoothly but not smoke. Overheating damages color and scent.
We supply flexible, traditional and eco soy blends. Flexible wax is ideal for envelopes and fabric. Traditional wax gives the best raised detail.
Brass stamps are food-contact safe when thoroughly cooled. Always let the seal cool 60 seconds before contact with any edible item.
Yes. We ship worldwide via USPS and DHL. International orders usually arrive in 7–14 business days. Duties may apply.
Unused products in original packaging may be returned within 30 days. Courses and digital modules are non-refundable after access. Contact [email protected] for an RMA.
Subscriptions renew monthly. Cancel anytime from your account dashboard. Access remains active until the end of the paid period.
Wipe with a soft cloth and warm water. Use a drop of mild soap for stubborn residue. Dry immediately to prevent oxidation. Never put stamps in a dishwasher.
Yes. All 40+ modules are available 24/7. You can pause, resume, and download printable worksheets at any time.
Yes. Orders of 25+ units or institutional licenses receive discounted pricing. Email [email protected] for a custom quote.